Changelog
Follow up on the latest improvements and updates.
RSS
We’ve launched a dedicated Fulfilled tab within the Wholesale Dashboard to streamline how you review processed orders.
Smart History:
Instantly access up to one year of fulfilled order data with pre-set date filters.Precision Search & Filtering:
Quickly find what you need by Order ID, Client, or Retailer.Custom Views & Exports:
Tailor your data table by toggling columns and export your filtered results directly to CSV for external reporting.Want to learn more?
Find all the details in our knowledge base article: The NEW Wholesale Experience in ShipHero.new
Wholesale
Welcome to the New Era of Wholesale Fulfillment!
Today,
April 1st
, marks a major milestone. As previously announced, we have officially retired the Legacy Wholesale flow and are moving forward with our rebuilt, high-performance Wholesale experience. We are thrilled to have our entire community utilizing a workflow that is faster, more intuitive, and built for scale.🔄
What happens to my current orders?
To ensure zero disruption to your warehouse operations today, we are implementing a "clean-cutoff" transition:
Existing Orders:
Any orders that were already "In Progress" or "Created" within the Legacy flow before today will remain there until they are completed. You can finish these without issue.New Orders:
All new wholesale orders moving forward will automatically be routed through the New Wholesale Flow.🚀
Why the change?
The new experience brings 10x faster packing speeds and real-time flexibility to edit on the fly. You'll also benefit from dedicated mobile picking flows for 100% accuracy and more robust inventory control across your entire warehouse.
📚
Need a hand?
If your team is getting settled into the new interface, don't forget that our New Wholesale Documentation is available 24/7. Our support team and your CSM are also standing by to ensure your first week on the new flow is a success.
Thank you for growing with us!
We’ve rolled out an update to Replenishment focused on speed, clarity, and control.
What’s new:
New Replenishment UI (V2)
Cleaner layout, improved filtering, and faster decision-making
Faster Mobile Experience
Improved performance to help teams move quicker on the floor
Min/Max Enhancements
More flexible and reliable replenishment triggers to keep pick bins stocked
Why it matters:
Less time navigating, more time replenishing. Faster actions, clearer insights, and better inventory flow across your warehouse.
We are excited to announce two highly requested updates to our new Wholesale flow, designed to give you more flexibility and control over your fulfillment process! Both features are live if you are currently using our new flow.
React to Order Changes
Wholesale orders are now dynamic! Your active Wholesale orders will automatically "react" and update when crucial changes are made, such as adding new items or modifying required quantities.
Common Use Cases:
Last-Minute Additions:
Easily add new products to an existing Wholesale order without having to start over.On-the-Fly Adjustments:
If your team starts picking and realizes there isn't enough stock on hand, you can smoothly reduce the quantity to ship without blocking the rest of the order.For a detailed breakdown of every supported scenario and how to use them, please check out our dedicated Help Center article: Making Changes to Wholesale Orders.
Support for "ShipsAlone" Products
You can now seamlessly include products flagged as ShipsAlone in your Wholesale orders. Moving forward, the system will process them just like any other standard product, allowing them to flow through fulfillment without triggering restrictive packing validations.
For more details on how to configure and utilize this feature, please review our specific guide: How to Use the Ships Alone Product Setting.
new
Font Update
We’ve updated the font in parts of the web and mobile app to improve readability and consistency.
No changes to functionality, but something we wanted you to be aware of.
We’ve improved how product measurement updates are managed between WooCommerce and ShipHero.
Previously, this setting only controlled whether product weight changes in WooCommerce would update in ShipHero. Product dimensions were always updated automatically.
Now, this setting controls both weight and dimensions. If enabled, changes to weight or dimensions in WooCommerce will update the product in ShipHero. If disabled, neither will sync.
is now
We've added support for a command barcode that lets you scan and automatically populate package dimensions during packing.
You can now scan a specially formatted command barcode and we’ll automatically fill in the package length, width, height, and optionally weight.
Barcode Format
shdim_{LENGTH}:{WIDTH}:{HEIGHT}:{WEIGHT}
Example:
shdim_10.00:8.25:6.30:8.5
Weight is optional. If you omit it, we’ll populate only the dimensions:
shdim_{LENGTH}:{WIDTH}:{HEIGHT}
Example:
shdim_10.00:8.25:6.30
This is useful when using custom packaging where the box size can vary and standard box presets aren’t practical.
ShipHero now supports TikTok Shipping across multiple order sources, including Shopify and Public API. Add TikTok as a carrier to route eligible TikTok orders through TikTok Shipping.
If you have several TikTok Shops, you can leverage profiles and connect all:
For full setup instructions, check out our Migrating to TikTok Shipping: Setup Guide and How to Set Up TikTok Shop with ShipHero.
Notes:
Shopify: Only the Official TikTok Shopify App is confirmed to send all required order fields. If you use a third-party app, confirm compatibility with your provider.
Public API / NetSuite: Ensure orders include partner_source_name=tiktok (Order schema) and the tags TikTokOrderID:<order_id> and "Shipped By TikTok".
Kits: Build kits are supported only for single-package shipments currently.
SKUs: SKUs must match between TikTok and ShipHero.
We are excited to announce a new auto-update feature for ShipHero Mobile, designed to keep your app running smoothly and up to date all the time!
Starting with version
2.11.30
, the app will automatically update itself for smaller, routine releases.How it works:
Seamless Updates:
For smaller releases that do not require an App Store download, the app will automatically update to the newest version whenever you close the app, log out, or switch users.In-App Notifications:
If a minor update is released while you are actively using the app, a banner will appear in the menu to let you know it is ready:
Major App Store Updates:
If a release includes major changes that do require an App Store update, you will see this banner instead:
(Note: If an App Store update is required, the automatic update feature will pause until you manually download the newest version from the App Store).
Action Required:
Make sure your devices are updated to version 2.11.30
today to start taking advantage of this seamless update process!Load More
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