We’re pleased to announce that we have resolved the previously identified limitation regarding Units of Measure (UOM) allocation. Our system now accurately manages inventory availability when breaking down larger UOMs into smaller units, ensuring precise real-time tracking and allocation.

We prioritize allocating inventory in the customer's requested Unit of Measure (UOM), such as "Eaches." If that's not possible but larger UOMs are available, the allocation logic now prioritizes::

1) Single units of a UOM that fully cover the required quantity.

2) Among multiple eligible UOMs, the one with the least remaining base units after allocation.

3) When no single UOM fully covers the requested quantity, the system selects the largest available UOM to minimize breakdown complexity.

Starting on June 6th, 2025, ShipHero will now use the location Shopify assigns to every line item in an order to show the right fulfillable quantity per order line.

If Shopify routes an item to a third-party fulfillment service, ShipHero will import that line item with a fulfillable quantity of 0, so your team only picks, packs, and ships what was assigned to merchant locations—no tags, holds, or custom rules required.

Until now many merchants relied on Shopify-location aware automation rules, manual holds, tags, or custom statuses as work-arounds to prevent fulfillment of orders assigned to 3rd Parties. Those stop-gaps will no longer be necessary or will be redundant once the new behavior is active.

Read the Shopify-assigned location for every order line and set the fulfillable quantity automatically:

Starting July 1st, 2025, Shopify will only allow apps to fulfill and notify fulfillment for items assigned to the locations it owns. Lines routed to another fulfillment service must be fulfilled by the 3rd Party Fulfillment Service it was assigned to. Updating our import and fulfillment logic ensures compliance with this rule and removes the need for manual work-arounds.

If you use third party fulfillment services please review and if necessary adjust your Shopify Order Routing Rules or implement Shopify Flows so every order meant to be fulfilled in Shiphero is assigned to a ShipHero (merchant) location.

Visit the new guide on How to configure 3rd Party Locations in Shopify to work with Shiphero or contact your CSM for guidance on the change.

To access the new report, navigate to the reports section in the navigation bar:

The report contains filters for the date range, 3PL customer (if applicable), warehouse, and user who changed the inventory:

Users can search by name, SKU, reason, and lot name:

Column width can be adjusted as needed:

The report can be exported via CSV

Fixes and Improvements

The “total inventory value” shown at the top right corner of the screen was incorrectly calculated in the previous version because it was mixing values in different currencies. We fixed it by only displaying the value if there’s only one currency. For multiple currencies, the user must select a currency first so we can show the value corresponding to that currency.

In the case of a 3PL account, the currency selector now also lists the clients' currency.

To access the new report, navigate to the reports sections of the navigation bar:

The report includes filters for the time period, vendor, warehouse, and customer (if a 3pl)

Users can search by SKU and product name:

Report can be exported via CSV

On the returns page, the has been moved to its own section below the section.

There's no change to functionality, but in cases where the refund section is hidden, the note input will still be visible.

The product location page has been migrated to the shipping dot!

To access, you can find the page under the Inventory and Locations section in the navigation bar:

The updated UI contains all the same filters but in an enhanced UI:

Click the edit pencil icon to update the on-hand or lot code for the location (permissions required):

The page can be exported via a CSV:

We're excited to announce the launch of our new Unit of Measures (UOMs) feature, designed to streamline inventory handling for products sold in various packaging levels!

UOMs allow you to define nested relationships for your products, like Pallets containing Master Cases, which contain Inner Packs, which in turn contain individual Eaches.

Define up to 4 levels of nesting (Pallet, Master Case, Inner Pack, Each) to match your inventory structure.

Create UOMs when adding a new product, editing an existing one, via CSV bulk upload, or even directly on the receiving page.

Treat UOMs just like standard products for receiving, transfers, picking, and packing.

The system automatically calculates the inventory of base products (Eaches) by including the quantities contained within their parent UOMs across locations.

Easily break down larger units (e.g., a Master Case) into their smaller components (e.g., Eaches) via the web app or mobile app as needed.

Replenish picking locations by pulling stock from larger UOMs stored in overstock, with guided steps for breaking units.

This feature provides greater visibility and control over inventory stored in bulk quantities. Explore the new UOM functionality today!

We added three new filters to the cycle count:

Note that if you apply the client filter to a location cycle, ShipHero will include locations that have at least one SKU assigned for that client. If the location is included, you’ll still be asked to count all items in the location (even from different clients) since the location. If you only want to count that client, please use the item cycle count instead.

You can now keep the barcode in ShipHero in sync with the barcode in your Magento store. On the setting page for the store there is a new setting:

When checked, a change to the barcode in Magento will update the barcode in ShipHero as well.

The navigation for the settings page in Shipping.ShipHero has been updated!

The settings are the same; they have a new home and an improved navigation bar. All of your previous settings are saved, no action needed.

Accessing this page is simple - select from the navigation bar and you will be brought to this environment.