We’ve added more control over your labeling process, allowing you to unblock orders and make critical adjustments during the final stages of fulfillment.

You can now void API-generated labels directly within the Wholesale flow. This unblocks the order for further processing if a label was generated in error.

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Need to make a change after labels were already generated? You can now use the "Discard Labels" button to return to the status.

📖 Learn More: See how these new tools fit into your workflow in our knowledge base: Voiding and Discarding Labels on Wholesale Orders

The Cycle Count mobile interface has been comprehensively redesigned to provide a consistent, modern, and user-friendly experience in accordance with contemporary UI/UX standards.

A refreshed layout introduces cleaner screens and more intuitive navigation patterns.

Quickly identify count progress, discrepancies, and pending actions with improved visual indicators and better-organized information.

Enjoy a consistent look and feel that aligns Cycle Count with the rest of the mobile product suite, creating a more cohesive operator experience.

We have completely redesigned the Wholesale Dashboard on mobile to provide a standardized, cleaner, and more intuitive experience across the platform.

Orders are now organized into three distinct tabs—In Progress, Ready to Pick, and Hospital. This makes it easy to track your volume and pending counts at a glance.

Identify order statuses and issues faster with distinctive new visuals and a more organized list view.

Enjoy a consistent look and feel that aligns the Wholesale experience with the rest of our mobile product suite.

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📖 Learn More: Check out the full mobile guide here: Wholesale and B2B

Starting April 20, 2026, ShipHero will automatically disable webhook endpoints that are considered unhealthy due to repeated delivery failures.

A webhook is considered unhealthy when its endpoint repeatedly fails to successfully receive deliveries over time, including when it is unavailable, misconfigured, timing out, or consistently returning error responses.

If your team uses webhooks, review your registered endpoints and resolve any recurring delivery failures before April 20, 2026. Endpoints that continue to fail or repeatedly return errors will be disabled automatically. For questions or assistance, please contact your Customer Success Manager.

Refer to the Webhooks documentation for more details.

We’ve introduced the ability to pick and move entire LPNs (Pallets or Cartons) directly through both Mobile and Manual Wholesale flows. This is a game-changer for high-volume "Pallet-In / Pallet-Out" operations.

Move the entire source LPN to your Staging location without breaking down the contents. Picked LPNs are now automatically reflected in the Wholesale Packing Layout.

📖 Master the LPN Flow: Check out the full guide here: Picking LPNs for Wholesale Orders

We’ve introduced a dedicated Wholesale Settings page, allowing 3PLs and warehouse managers to standardize their workflows and enforce operational accuracy.

Choose between Manual (Desktop) or Mobile flows. If you go mobile, you can further toggle between Picking & Packing or Picking only to match your warehouse operation workflow.

Switch between Mandatory scanning (disabling manual entry to ensure 100% accuracy) or Optional scanning for faster, non-enforced picking.

Set your default order types (Freight vs. Courier) and choose to show or hide Packing Instructions via a dedicated toggle to streamline the packer's workflow.

📖 Get Started: Configure your defaults now under Settings > Wholesale. For a step-by-step guide, visit: Configuring Wholesale Order Default Settings.

We’ve launched a dedicated Fulfilled tab within the Wholesale Dashboard to streamline how you review processed orders.

Instantly access up to one year of fulfilled order data with pre-set date filters.

Quickly find what you need by Order ID, Client, or Retailer.

Tailor your data table by toggling columns and export your filtered results directly to CSV for external reporting.

Find all the details in our knowledge base article: The NEW Wholesale Experience in ShipHero.

Today, , marks a major milestone. As previously announced, we have officially retired the Legacy Wholesale flow and are moving forward with our rebuilt, high-performance Wholesale experience. We are thrilled to have our entire community utilizing a workflow that is faster, more intuitive, and built for scale.

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To ensure zero disruption to your warehouse operations today, we are implementing a "clean-cutoff" transition:

Any orders that were already "In Progress" or "Created" within the Legacy flow before today will remain there until they are completed. You can finish these without issue.

All new wholesale orders moving forward will automatically be routed through the New Wholesale Flow.

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The new experience brings 10x faster packing speeds and real-time flexibility to edit on the fly. You'll also benefit from dedicated mobile picking flows for 100% accuracy and more robust inventory control across your entire warehouse.

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If your team is getting settled into the new interface, don't forget that our New Wholesale Documentation is available 24/7. Our support team and your CSM are also standing by to ensure your first week on the new flow is a success.

We’ve rolled out an update to Replenishment focused on speed, clarity, and control.

What’s new:

New Replenishment UI (V2)

Cleaner layout, improved filtering, and faster decision-making

→ https://software-help.shiphero.com/hc/en-us/articles/44079877217933-Replenishment-Report-V2

Faster Mobile Experience

Improved performance to help teams move quicker on the floor

Min/Max Enhancements

More flexible and reliable replenishment triggers to keep pick bins stocked

→ https://software-help.shiphero.com/hc/en-us/articles/21310018814477-Replenishment-Minimum-Maximum-Feature

Why it matters:

Less time navigating, more time replenishing. Faster actions, clearer insights, and better inventory flow across your warehouse.

We are excited to announce two highly requested updates to our new Wholesale flow, designed to give you more flexibility and control over your fulfillment process! Both features are live if you are currently using our new flow.

Wholesale orders are now dynamic! Your active Wholesale orders will automatically "react" and update when crucial changes are made, such as adding new items or modifying required quantities.

Easily add new products to an existing Wholesale order without having to start over.

If your team starts picking and realizes there isn't enough stock on hand, you can smoothly reduce the quantity to ship without blocking the rest of the order.

For a detailed breakdown of every supported scenario and how to use them, please check out our dedicated Help Center article: Making Changes to Wholesale Orders.

You can now seamlessly include products flagged as ShipsAlone in your Wholesale orders. Moving forward, the system will process them just like any other standard product, allowing them to flow through fulfillment without triggering restrictive packing validations.

For more details on how to configure and utilize this feature, please review our specific guide: How to Use the Ships Alone Product Setting.