Due to low usage and customer feedback, effective August 18th, we are removing the footer that is currently printed on shipping labels.

This is currently added to single line item packages and in bulk ship.

An example of this footer is shown below:

If you would like to continue to having the footer added, please reach out to support and we can enable it for your account.

We’ve added support for scanning GS1 barcodes in the mobile app and receiving workflows.

For full details as well as important information regarding barcode scanner configuration please see this help article.

We just rolled out a new webhook - - that fires anytime ShipHero needs to print a product barcode label, letting you swap in your own template instead of the default.

For full details see https://developer.shiphero.com/webhooks#print-barcode-webhook.

New Functionality: Auto-Generate Recounts for Cycle Counts

We just made cycle counting smarter (and way less manual).

Introducing: Auto-Generated Recounts

When enabled, this setting automatically generates a follow-up recount if discrepancies are found during a cycle count. No more digging through reports or manually creating recount cycles — ShipHero now does it for you.

What’s included in this release:

Disruption-free: Recounts are created after the original cycle is closed, so your mobile and in-progress workflows remain untouched

Why it matters:

Want to use it? Just head to Cycle Count Settings and enable “Auto generate recounts”.

We're always working to make ShipHero more secure for you, and we've got an important update regarding passwords.

Beginning August 6th, 2025, we'll start enforcing a stronger password policy. To help protect your account, any passwords will need to meet these requirements:

Don't worry, . This new policy will only apply when you create a new password or choose to update your existing one.

Making Security and Operations Easier

If remembering complex passwords feels daunting, consider using a password manager! These tools can generate strong, unique passwords for all your accounts and securely store them, so you only have to remember one master password. They make it much easier to meet strong password requirements by default.

We also strongly encourage you to adopt WorkforceHero. This feature allows your personnel to badge-in instead of using their email and password, streamlining their daily process. Plus, it provides you with valuable statistics to help manage your operations more effectively.

ShipHero also supports Single Sign-On (SSO) using SAML if you'd like to use you're own identify provider.

We appreciate your cooperation in keeping your account safe

There is a new setting on the Shopify store settings page:

When the setting is enabled, if an order is created with a fulfillment hold (which is common with Post-purchase offers) the order will be imported and a 90 minute hold will be placed on the "hold until date field" of the order. If the hold is released by Shopify during that time, the hold will be removed in ShipHero as well. If the hold is not removed by Shopify it will be released on Shiphero after 90 minutes.

If this setting is not enabled, orders containing a fulfillment hold will not be imported into ShipHero until hold is released.

We now have an API mutation and queries specifically for Work Orders:

See the schema for more details.

We’ve added Lot Number and Expiration Date fields directly to the Work Order screen.

Previously, setting these values required manual updates after the assembly was completed. Now, you can enter them upfront, as part of the work order itself.

This makes it easier to:

This is live now for all accounts.

Starting June 30th we will start enabling step-up authentication for refunds.

This will be rolled out progressively over several weeks.

For any questions or concerns or to coordinate a time to enable the feature on your account, please reach out to support.

See below for more details:

Managing Multi-factor Authentication (MFA) for Users

In order to better represent the data in the column we will be making changes to the column header for 2 columns in the 3PL Billing Summary Export.

We will be changing:

This change will affect both the Cost Summary and the Category Summary.

There is no change to the data itself, just clearer labels.