Changelog
Follow up on the latest improvements and updates.
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ShipHero now supports TikTok Shipping across multiple order sources, including Shopify and Public API. Add TikTok as a carrier to route eligible TikTok orders through TikTok Shipping.
If you have several TikTok Shops, you can leverage profiles and connect all:
For full setup instructions, check out our Migrating to TikTok Shipping: Setup Guide and How to Set Up TikTok Shop with ShipHero.
Notes:
Shopify: Only the Official TikTok Shopify App is confirmed to send all required order fields. If you use a third-party app, confirm compatibility with your provider.
Public API / NetSuite: Ensure orders include partner_source_name=tiktok (Order schema) and the tags TikTokOrderID:<order_id> and "Shipped By TikTok".
Kits: Build kits are supported only for single-package shipments currently.
SKUs: SKUs must match between TikTok and ShipHero.
We are excited to announce a new auto-update feature for ShipHero Mobile, designed to keep your app running smoothly and up to date all the time!
Starting with version
2.11.30
, the app will automatically update itself for smaller, routine releases.How it works:
Seamless Updates:
For smaller releases that do not require an App Store download, the app will automatically update to the newest version whenever you close the app, log out, or switch users.In-App Notifications:
If a minor update is released while you are actively using the app, a banner will appear in the menu to let you know it is ready:
Major App Store Updates:
If a release includes major changes that do require an App Store update, you will see this banner instead:
(Note: If an App Store update is required, the automatic update feature will pause until you manually download the newest version from the App Store).
Action Required:
Make sure your devices are updated to version 2.11.30
today to start taking advantage of this seamless update process!We are always looking for ways to make your fulfillment process faster and more efficient. We’ve added two major shortcuts to the Packing UI designed to reduce manual data entry and speed up your Packing flow!
What's New:
Quantity Hints:
Say goodbye to manual typing! You will now see clickable suggested numbers (hints) on your screen. Simply click the hint to input the count instantly.
"Pack All" Button:
Need to pack the entire remaining quantity? You can now use the new "Pack All" button to instantly move the full quantity into your active box with a single click.
These updates
are live now
and ready to help your team pack faster with fewer clicks.For full details on how to use these new features, please check out our help center article: Packing with the NEW Wholesale Flow.
new
Wholesale
Important Update: Legacy Wholesale Deprecation
We have completely rebuilt the wholesale experience. The New Wholesale flow is now available, offering a streamlined, updated, and much faster workflow for your team.
With this upgraded version now available, we will be retiring the Legacy Wholesale flow on
April 1st.
If your team is still using the legacy interface, you will notice a new warning banner at the top of the page. This banner includes a link to our guide on the New Wholesale flow.
Please contact your CSM to coordinate your migration to the updated flow before April 1st.
We highly recommend beginning your transition as soon as possible to avoid any disruptions to your fulfillment operations!
new
Mobile
Wholesale
New Wholesale - Edit Pallet Dimensions on Mobile
We have updated the Picking & Packing flow to better align with real-world warehouse operations. Pickers can now enter and edit pallet weight and height directly from the mobile app immediately after finishing a pallet.
This improvement streamlines the workflow by eliminating the need for extra steps or switching workstations. Users can now measure, weigh, and log pallet details right on the warehouse floor as soon as the pallet is built.
How it works:
Upon completing a pallet pick, you will see an option to adjust the dimensions before finalizing the task.
👉 Learn more in our Knowledge Base: https://software-help.shiphero.com/hc/en-us/articles/40904264962701-Picking-with-the-NEW-Wholesale-Flow
improved
Return Support for New Wholesale
Update: Returns are now available for orders shipped via Wholesale. This applies to wholesale orders shipped via courier or freight.
Returns can be generated from the order detail page under "Actions". Users will be directed to select the checkbox next to the product(s) you wish to return. Input the Quantity to return, select the Return Reason and the Return Type from their respective dropdown menus. A RMA for your order will be generated.
new
Wholesale
Multipackage Support for New Wholesale
We are excited to announce that the New Wholesale Flow now officially supports Multipackage Requests. This update is designed to streamline your shipping operations and directly reduce fulfillment costs.
Why this matters:
With this implementation, we now group label requests into batches. By reducing the total number of API requests per order, you can significantly lower the transaction costs associated with generating labels through Wholesale.Supported Carriers:
UPS, FedEx, DHL eCommerce, DHL Express, Canpar, APC, veho.(Full details) 
Get Started: You can find a step-by-step guide on how to utilize this new functionality in our knowledge base: 👉 Generating Labels with the NEW Wholesale Flow
What’s new
You can now prevent Shopify orders from being imported into ShipHero when they’re assigned to specific merchant locations.
This is especially useful for 3PLs who only operate one region or warehouse for a brand, while that same Shopify store has other merchant-owned locations in different regions or countries that should stay completely out of sight for the 3PL.
Previously, you could cancel or ignore these orders after import, but:
- You still saw order data and volumes for those other regions.
- Orders that were never going to be fulfilled by the 3PL could be seen on the system.
With this change, you can mark certain merchant locations as “not importable”, and ShipHero will not import orders that are fully assigned to those locations.
Who this is designed for
The current feature release is designed for a very specific, but common, setup:
- A 3PL using ShipHero to fulfill for a brand and managing only a few of all merchant locations fulfillments.
The brand’s Shopify store has:
- One or more ShipHero-fulfillable locations (e.g., the 3PL location in a given country/region).
- One or more non-ShipHero merchant locations in other regions/countries that should not be visible to the 3PL.
- Orders assigned entirely to those non-importable merchant locations should:
- Not be imported into ShipHero.
- Not appear in ShipHero reports, queues, or metrics.
It is not intended for situations where:
- The same Shopify store is connected to multiple ShipHero 3PLs who all need to see some store data.
- Complex workflows where orders are frequently moved or are partially assigned between multiple merchant locations (importable ↔ non-importable) after creation.
How to access and configure it:
Read more about merchant locations and how to use and configure this feature in our new article: "How to filter Shopify Orders by Merchant Location"
new
improved
Cost Dashboard
💡 Labor Cost Dashboard – New Cost Period Options
With peak season approaching, we’ve added more flexibility to the Labor Cost Dashboard to help you track your operational costs with greater accuracy.
In addition to entering costs weekly, you can now set them monthly, bi-weekly, or even custom, by selecting your own start and end dates.
📊 More flexibility = better control.
Adjust the analysis period to match your payroll cycles or planning needs and gain a more accurate view of your team’s productivity.
ShipHero now supports USPS Scan Forms (Shipping Manifests) for all customers using our USPS Modern integration. A SCAN Form is a document with a single barcode that represents all USPS packages picked up from your warehouse on a given day.
Why it matters
- 1 scan, hundreds of parcels: The driver scans the manifest once to update the status of all packages picked up.
- Faster first tracking event: All included labels are immediately marked “Accepted” in USPS tracking, so shoppers see updates sooner.
How to create a manifest (manual)
Go to Orders → Manifests.
Click Create Manifest.
Select USPS Modern, choose the warehouse, and set the date (today).
Click Generate to produce the SCAN Form (PDF) and print.
Automatic nightly manifests
ShipHero also auto-generates USPS manifests at 10:00 PM local time for each warehouse.
You can download these anytime from Orders → Manifests.
Typical workflow
Create a manual SCAN Form at pickup to cover all labels ready at that moment.
Any labels created after pickup will be included in the auto SCAN Form generated that night.
Notes:
You may see two SCAN Forms for the same day (one manual, one automatic) if more labels were created after the pickup-time manifest.
Ensure you select the correct warehouse and date to avoid gaps.
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