How it worked before
When you duplicated a product in Shopify with the same SKU as the original, ShipHero treated both as linked under that SKU. If you later updated the SKU on the duplicate in Shopify, ShipHero also updated the original, which could unintentionally affect inventory tracking.
What’s new
ShipHero now better supports SKU changes on duplicated products:
- When a product is duplicated with the same SKU, both versions remain linked to the same inventory, so counts stay accurate and consistent.
- If you update the SKU on a duplicated product in Shopify, ShipHero applies the change only to that duplicate. If the new SKU does not already exist in ShipHero, a new product will be created. The original product remains unaffected.
- Inventory for both the original SKU and the updated duplicate SKU will display and sync correctly.